Ian Findlay

TechCXO is the leading Fractional Executive firm in the country.

• Work with established and startup companies as their CIO in a fractional / as needed basis
• Conduct IT Health Assessments to gauge current condition of a company's IT platform. These assessments lead to recommendations on improvements in People / Processes / Systems
• Provide IT Strategy and advisory services to company leadership
• Lead existing internal and 3rd party IT team members

StratusPoint IT is a national MSP with clients ranging in size from 10 employees to 300+ employees.

• Directly responsible for managing clients generating $2,500,000 in MRR annually
• Manage Customer Success Team responsible for ensuring that our clients are highly satisfied with the work that we do
• Develop and drive internal initiatives to measure company performance using KPI metrics
• Develop and drive implementation of standardized platform to evaluate relative health of client systems
• Member of senior management team responsible for making all-company decisions and shaping company direction

LightWire was a Managed Services Provider (MSP) that provided Outsourced IT services for companies ranging in size from 10 to 300+ employees.

LightWire was acquired in 2019 by StratusPoint IT — at the time, LightWire was billing $2MM+ in MRR annually and managed 1,200+ endpoints.

LightWire provided a holistic technology service to its clients — we implemented, monitored, and supported our clients' network systems and server infrastructure, provided end-user support, and worked with senior leadership to provide executive advice that companies need to succeed in today's technology driven world.

Most of our services were delivered under a single, holistic flat-fee plan that was simple to understand for our clients, and included management of a company's corporate IT systems, their staff's computers, provided 24x7 helpdesk support to their staff, and provided senior-level vCIO services to the company management.

LightWire had a loyal client base across a broad spectrum of industries, from Finance to Legal, and from Construction to Bio Tech.

Recruited away from Razorfish in August of 2000, I was tasked with building a world-class (but cost-effective) infrastructure from the ground up that could meet the needs of Marketspace's widespread consulting and media business across 5 offices (Boston, New York, Los Angeles, London, and Hong Kong). I also was tasked with co-managing our software development group, Monitor Software.

Additionally, as part of Marketspace's publishing process, I authored and published a chapter in the e-commerce textbook Introduction to e-Commerce.

My role encompassed 4 areas of responsibility:

• Management of technology for Marketspace and its network of companies, including Marketspace Advisory, Monitor Executive Development, and Monitor Software
• Senior level technology consulting for our clients with needs in technology strategy
• Management of high-risk technology projects and products
• Management of our software product technical support team

With 150 users, our systems serviced a demanding and technically savvy set of customers. Our technologies included:

• A data center with 100+ servers
• Microsoft Exchange
• iSCSI SAN
• Linux-based open-source, clustered java application servers
• Global VPN connectivity between offices and for end-user connectivity
• Inter-office file replication leveraging DFS
• Centralized endpoint protection and patching
• Centralized web conferencing

Razorfish was a premier interactive consulting firm, providing a broad range of 'new economy' services, from strategy consulting and development through solution delivery.

The Client Partner role was the most senior relationship management point of contact between Razorfish and its customers. My responsibilities included new business development, solution definition and strategy, team management, project profitability, and staff interviewing.

• Personally sold and managed over $5MM in client engagements for 2000
• Co-managed a team of 70+ 'Fish' with 3 other client partners, reporting to a general manager
• Client relationships included: State Street Bank, State Street Global Advisors, Microsoft, Vanguard, Adams Harkness & Hill, Copyright Clearance Center, Adero, Placelinks
• Mentored 6 senior staff members
• Member of internal Technology Steering Committee Knowledge Management Team

Conduit Communications was a London-based, multinational technology services firm that concentrated on technology-focused management consulting, large-scale database system consulting, and traditional application development. Conduit purchased Marketing Engineers to acquire missing skills and knowledge related to Internet strategy and software development.

In July 1999 Conduit was acquired by Boston-based, publicly held i-Cube. Very shortly thereafter, i-Cube and Razorfish merged together.

• Co-Founder, Boston Office
• Responsible for multiple roles in the establishment and ongoing development of the office, including staff hiring, culture development, technology infrastructure, sales / account development, client solutions definition and delivery
• Consistent focus on office bottom line led the Boston office to consistently perform as the most profitable office in Conduit
• Grew office team from 3 to a peak of 20
• Managed client relationships and solution development for clients including JP Morgan, EG&G, Compaq, Affiliated Managers Group, Harvard Business School Publishing, Adams Harkness & Hill, State Street Global Advisors, Inso, TransNational Travel, Tweedy Brown
• Direct advisor on Conduit's corporate technology steering board
• Helped guide the ongoing integration activities and geographic communication challenges between the Boston and UK offices

Marketing Engineers was a web development company focused on designing and engineering database-driven websites. Our focus was building corporate marketing websites that leveraged easily updated, template-driven, dynamic content.

Marketing Engineers was sold to Conduit Communications in 1997.

• Primary role as Chief Technologist — defined all technical solutions, implementation plans, and development for customers including Switchboard, DCI, Dialogos
• Established MEI as the Premier partner for development of Inso Corp's DynaBase dynamic server platform
• Responsible for development / implementation of all corporate technology infrastructure
• Multiple responsibilities including Sales, Recruiting, Hiring, and development of Partnership contracts

ITS was a technology consulting firm whose primary business focus was the installation & maintenance of corporate information networks, workgroup and imaging systems, and Internet connectivity solutions.

I was the Creator and Director of ITS' Internet and Groupware division, responsible for:

• Development of business plan for division
• Identified existing and new clients for Internet solutions
• Conducted strategy sessions to identify opportunities to leverage Internet technology within each business
• Sold and implemented Internet solutions including hardware, software, and content creation
• Creation of hardware and software solutions tailored to the requirements of each client

Account management responsibilities included:

• Ongoing management of clients' network and telecommunication needs
• Research of the applicability and viability of emerging technologies for each client
• Solution definition for new clients and long-term client relationships
• Developed client management system for clients in Merrill Lynch Private Banking group

DWS was a small, Boston-based IT consulting company focused on network and telephony IT support for small businesses.

Responsible for 50% of DWS' sales efforts. Key accomplishments:

• Managed client relationships, including initial sales cycle, needs analysis, and solution definition
• Improved customer relations through creation & publication of 1st company newsletter
• Increased overall sales by 40+% year on year

Additional duties:

• Maintained DWS' general accounting
• Strategic, long-range planning
• Creation of a marketing focus on select vertical markets
• On-site & off-site customer support
• Created & implemented a hiring strategy for own replacement

Full partner in creation of The Boston Computer Consortium — a collaboration between DWS and two other companies implementing sharing of customers, resources, and business strategies.